At Dachang, we are committed to providing exceptional customer service and support throughout the lifecycle of your wet wipe machine. Our services are designed to ensure that your team is well-equipped to operate, maintain, and troubleshoot your wet tissue producing equipment with confidence.

Training
Training

Whether you're new to wet wipe production or looking to refresh your knowledge, we offer comprehensive training to help you fully understand your machine’s operation and maintenance. We provide you with a detailed user manual to guide you through every aspect of the wet wipes machine, ensuring you can operate and maintain the equipment with ease.

If needed, we can send technical specialists to your facility for on-site installation and hands-on training, or offer remote guidance to ensure you're up and running in no time.

Training includes:

  • Basic training: Covers the fundamental knowledge of the wet wipe machine, including its operation and daily maintenance. You can refer to the provided manual for in-depth instructions.
  • Remote guidance: We offer training on machine settings, product parameters, and preventive maintenance via online sessions, ensuring you're always supported.
Technical Consultation
Technical Consultation

Whether it’s a quick inquiry or a complex issue, our technical support team is always here to help. Our team is ready to visit your site for hands-on installation, operation, and maintenance training, ensuring everything runs smoothly from the start. We are committed to providing you with the knowledge and guidance needed to overcome any challenges related to your wet wipes equipment.

If you face any installation or operational challenges, we’ll be there every step of the way, offering expert solutions and personalized consultation.
After-Sales Support
After-Sales Support

At Dachang, customer satisfaction is at the core of everything we do. We are committed to providing comprehensive after-sales service, ensuring that your wet wipe machinery operates smoothly long after installation. We provide ongoing quality tracking and support to ensure that your machinery continues to meet the highest standards. Our after-sales team is always available to assist with any issues, provide maintenance advice, and offer solutions to keep your wet wipes production line running seamlessly.
Spare Parts & Consumables
Spare Parts & Consumables

We understand that reliable spare parts are essential for keeping your equipment running smoothly. That's why we offer a comprehensive spare parts system, ensuring you receive high-quality, durable components quickly and efficiently, no matter what you need.

All of our wet wipe machines come with a digital spare parts catalog, so you can easily identify and order the parts you need. Our experienced team is always available to provide expert advice, from recommending the right parts for maintenance and repairs to offering insights based on years of hands-on experience.
Quanzhou Dachang Paper Machinery Manufacturer Co., Ltd.
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Wet Wipes Machines